FAQs
More FAQs- Can we contact you outside office hours in case of an emergency?
- Do I need to do anything prior to the technician arriving for my scheduled service?
- Are there instructions to follow after my hard-surface floors are cleaned?
ServiceMaster of Niagara will provide you with a live-answer, emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.
Yes. Remove breakables from the tops of furniture in the room we will be cleaning. Pick up moveable items from the floor in areas you want cleaned, such as rugs, plants, trash cans, chair mats, etc. Pre-vacuum all areas to be cleaned, unless pre-vacuuming is part of your service agreement.
Before you walk on your floors, it’s best to allow a minimum drying time of at least 1 hour. We recommend allowing 24 hours before walking on it with heavy traffic. Be cautious and protect floors from getting wet for 24 hours after application of either finish as it is not thoroughly cured yet. You can return furniture to your floors (with suggested use of felt pads) after 12 hours and return rugs to floors after 12 hours.